Privacy Policy

1. Information We Collect

We collect the following categories of personal information:

• Contact information: name, email address, phone number
• Case information: state of conviction, conviction type, written description of your situation
• Technical information: IP address, browser type, pages visited, session duration, cookies, UTM campaign parameters
• Communication records: copies of emails and form submissions sent to us

2. How We Use Your Information

We use your information to:

• Assess your eligibility for expungement services under your state's statutes
• Deliver the services you engage us for
• Communicate with you about your case, including scheduling, status updates, and outcome confirmation
• Measure and improve our site and service (internal analytics)
• Comply with applicable law, including responding to lawful requests from courts or government authorities

3. Information Sharing

We do not sell your personal information. We share information only in the following limited circumstances:

• Service providers: Resend (transactional email), Vercel (hosting and edge network), Google Analytics 4 (anonymous analytics). Each provider processes data under a data processing agreement.
• Legal compliance: when required by law, court order, or government request
• Business transfers: in connection with a merger, acquisition, or sale of assets, subject to confidentiality obligations

4. Your Rights

Depending on your state of residence, you may have the right to:

• Access the personal information we hold about you
• Correct inaccurate information
• Request deletion of your information (subject to our data retention obligations)
• Opt out of marketing communications at any time
• Under CCPA/CPRA (California residents): the right to know, delete, correct, and opt out of the sale or sharing of personal information. We do not sell or share personal information for cross-context behavioral advertising.

To exercise any of these rights, contact us at: privacy@freshstartexpungement.com [PLACEHOLDER — set up this mailbox before launch; interim contact: isaias@inteliard.com]

5. Cookies and Tracking

We use the following cookies and tracking technologies:

• Google Analytics 4: anonymous usage data (pages visited, session duration, traffic source). You can opt out via the Google Analytics opt-out browser add-on.
• UTM parameters: campaign attribution cookies stored in your browser session
• Session cookies: used to maintain your session while using our site

We do not use advertising cookies or cross-site tracking. To disable cookies, adjust your browser settings. Some site features may not function correctly with cookies disabled.

6. Data Retention

We retain personal information as follows:

• Completed cases: records retained for 7 years following case closure, consistent with standard document retention practices
• Non-engaged inquiries (eligibility checks or contact form submissions that did not result in an engagement): retained for 1 year, then deleted
• Marketing opt-outs: retained indefinitely to honor your opt-out preference

7. Children's Privacy

This site is not directed at children under 13 years of age. We do not knowingly collect personal information from children under 13. For juvenile expungement cases, we require parental or guardian consent before engaging services.

8. Communication Consent (TCPA)

By submitting a form on this site and checking the consent checkbox, you authorize Fresh Start Expungement to contact you by phone, email, or SMS regarding your inquiry, consistent with the Telephone Consumer Protection Act (TCPA). Message and data rates may apply. You may opt out at any time by:

• Replying STOP to any SMS message
• Clicking the unsubscribe link in any marketing email
• Contacting us at the address below

9. Security

We use industry-standard security measures to protect your personal information, including encrypted data transmission (TLS/HTTPS), access controls, and secure third-party infrastructure. No method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security of your information.

10. Changes to This Policy

We may update this Privacy Policy periodically. When we do, we will update the "Last updated" date at the top of this page. For material changes, we will notify you via email (if we have your email address) or by posting a prominent notice on our site. Continued use of our site after a policy update constitutes your acceptance of the revised policy.

11. Contact Us

For privacy-related requests, questions, or complaints:

Email: privacy@freshstartexpungement.com [PLACEHOLDER — configure before launch]
Mailing address: [Mailing Address — Insert Before Launch] [LAUNCH BLOCKER]

For general inquiries: isaias@inteliard.com (interim contact)